JoveWhizzs business continuity and disaster recovery framework ensures that market research operations remain resilient, data is recoverable, and services are restored promptly following any disruptive event.
Our business continuity plan (BCP) identifies critical research functions including data collection, survey hosting, panel management, and client reporting. Each function is assigned a recovery priority with defined recovery time objectives (RTOs) and recovery point objectives (RPOs) that align with client service-level agreements.
We conduct business impact analyses (BIAs) annually to reassess operational dependencies, single points of failure, and resource requirements. The BCP is reviewed quarterly and exercised through tabletop simulations and full-scale drills that involve cross-functional response teams.
JoveWhizzs disaster recovery (DR) strategy employs an active-passive configuration across geographically separated data centres. Core systems including respondent databases, survey engines, and reporting platforms are replicated in near-real-time to the standby site, enabling failover within minutes of a declared disaster.
Backup schedules follow a grandfather-father-son retention model with daily incremental, weekly full, and monthly archival backups. All backups are encrypted and stored in a separate region from production data. Recovery tests are executed quarterly to validate restore procedures and measure actual RTO/RPO attainment.
A dedicated incident response team (IRT) operates 24/7 to detect, assess, and escalate events that could disrupt research operations. Incidents are classified by severity using predefined criteria, and response playbooks detail containment, eradication, and recovery steps for each scenario.
Crisis management teams convene for major incidents to coordinate internal communications, client notifications, regulatory reporting, and resource allocation. Post-incident reviews produce root cause analyses and corrective action plans that feed back into BCP and DR improvements.
Our contingency plans address a wide range of scenarios including natural disasters, cyberattacks, utility outages, pandemics, and third-party service failures. Each plan specifies alternate work arrangements, communication channels, and manual workarounds to sustain critical research activities during disruptions.
We assess the resilience of key suppliers including panel providers, cloud infrastructure partners, and data processing vendors. Contracts include business continuity obligations, and suppliers are required to share their BCP summaries. Diversification of critical suppliers reduces concentration risk and provides fallback options.
Our RTO for critical research systems is 4 hours, with a goal of restoring full operational capability within 24 hours for non-critical functions.
We target an RPO of 15 minutes for transactional data and 1 hour for analytical datasets, ensuring minimal data loss in the event of a failover.
DR tests are conducted quarterly. Each test alternates between technical failover validation and full operational simulation involving end-user workflows.
Yes. Encrypted backups are stored in a geographically separate AWS region from primary production infrastructure, with strict access controls and versioning enabled.
Our BCP covers natural disasters, cyber incidents, hardware failures, pandemics, utility outages, telecommunications failures, and third-party service disruptions.
Yes. Our distributed workforce model includes remote access infrastructure, VPN capacity planning, and collaboration tools that enable full operational capability from any location.
Clients are notified through designated account managers and a status page within 30 minutes of a major incident declaration, with updates every 2 hours or as new information becomes available.
Yes. Our BCP and DR procedures are reviewed annually as part of our SOC 2 Type II audit and may be assessed by clients during their own vendor assurance reviews.
Our team can detail our BC/DR capabilities, share test results, and align our continuity commitments with your research program needs.
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